Legal
Refund Policy
Last updated 10 October 2026
This policy is being finalised. If anything here is unclear, write to support@mediustad.com.
You can try MediUstad free before you buy, so please use the free plan to check it suits you. This policy explains when we refund a paid subscription.
When we refund
If you were charged twice, or charged for a plan you didn't receive, we refund the extra or failed payment in full.
If a technical problem on our side stops you using the service and we can't fix it, we refund the unused part of your subscription.
Other requests are considered case by case. Write to us within 7 days of payment and tell us what went wrong.
When we don't refund
We don't usually refund a subscription after the first 7 days, after a large part of the question bank has been used, or when an account was suspended for breaking the Terms & Conditions.
How to ask
Email support@mediustad.com from the address on your account with your payment reference and the reason for the request. We reply within 1–2 working days.
Approved refunds go back to the original payment method through SSLCOMMERZ. How long they take to appear depends on your bank or card provider.